Verified today
Senior ServiceNow Developer
About the role
LSEG is undertaking an ambitious programme to digitise our enterprise Global Business Services on the ServiceNow platform. We are transforming our existing ServiceNow product families (ITSM, HRSD, ITBM) and internally developed platform applications, and digitising other enterprise workflows onto the Enterprise Service Management Platform (ServiceNow). Reporting to the Senior Manager, Enterprise Service Management (ESM) Platform (ServiceNow), the Senior ServiceNow Developer plays a critical role in designing and delivering technical solutions that meet the needs of our customers. The role is responsible for delivering outstanding value and experiences to our colleagues and customers through excellence in ServiceNow software development and is pivotal in supporting our vision for a fully digitised London Stock Exchange Group. The role has three primary scopes of responsibility: To provide technical guidance to the development team and collaborate with architects, business analysts, and testing team members, to ensure the successful delivery of techincal outcomes. To digitise the platform by developing and implementing customisations, enhancements, and integrations in accordance with the best practices of ServiceNow. To ensure that the ESM Platform (ServiceNow) is always secure, stable, and performant, and that the support services for the platform are provided to the highest levels of performance. This role serves as a vital link between Design, Development, Testing, and Release processes within the development cycle in the ESM platform. The role works closely with the Demand and Agile Managers to ensure that customer outcomes are delivered on-time and to expected quality standards. This role is responsible for the implementation, administration, development, and support of ServiceNow and all associated interfaces in the ESM platform. The role ensures that the quality of software design and development on the ESM Platform are in line with best practices and of the highest standards, and that we continually apply creative and innovative solutions to meet our customers’ needs. The role provides a compelling opportunity to join a growing team in a dynamic, global technology company. The successful candidate will have the opportunity in the future to progress into more senior roles within the team and company.
What you’ll do
- Design and deliver technical solutions on the ServiceNow platform.
- Provide technical guidance to the development team and collaborate with architects, business analysts, and testing team members.
- Digitise the platform by developing and implementing customisations, enhancements, and integrations.
- Ensure the ESM Platform (ServiceNow) is secure, stable, and performant.
- Support the platform through administration, development, and support of ServiceNow and associated interfaces.
- Collaborate with Demand and Agile Managers to deliver customer outcomes on time and to quality standards.
- Apply creative and innovative solutions to meet customer needs.
What you’ll bring
- 5+ years’ experience as a ServiceNow Developer.
- Experience with at least three separate ServiceNow product implementations in global organisations.
- 2+ years’ experience working within an Agile Delivery environment.
- Hands‑on experience designing, developing, and implementing ServiceNow products and solutions.
- Proven scripting skills in Javascript, Angular/Angular etc.
- Experience with web technologies & services: jQuery, REST, SOAP, JSON, XML.
- Experience configuring and using ServiceNow’s Performance & Analytics module.
- Experience in ServiceNow platform deployments and upgrades.
- Excellent written and verbal communication skills in English.
- Ability to prioritize workload, meet deadlines under pressure, and challenge customer requirements.
Nice to have
- Experience working with ServiceNow professional services or consulting partners.
- Experience in ServiceNow Discovery and CMDB.
- Prior experience in an enterprise IT Service Management environment.
- Digital Transformation experience within global, enterprise organisations.
- ITIL Foundation Certificate.