AB
Hiring companyAXIS BANK LTD.
Verified yesterday
Branch Relationship Head
Gurugram,India Full-time On-site
About the role
Branch Banking at Axis Bank drives retail customer engagement and deposit growth. The Branch Relationship Head leads a team of 5-7 Relationship Managers, overseeing portfolio management, cross‑selling, and customer experience initiatives. Based in Gurugram, on‑site role with responsibility for NTB and ETB growth, product per customer, and team development.
What you’ll do
- Manage and mentor a team of 5‑7 RMs to meet liability book growth and fee income targets
- Conduct regular supervisory reviews and joint customer calls to drive conversions
- Handle customer complaints ensuring timely resolution
- Monitor portfolio quality and cross‑sell financial and non‑financial products
- Collaborate with Branch, Cluster, and Circle heads to design action plans
- Drive initiatives with product teams like TPP, Assets, CBG, RFR
- Recruit, train, and certify RMs for optimal performance
- Develop referral pipelines to accelerate NTB acquisitions
What you’ll bring
- 7-9 years banking/financial services experience
- Post‑grad degree required
- Leadership of 5‑7 Relationship Managers
- Knowledge of banking products and NRI regulations
- Sales and influencing skills
- Planning and organizing abilities
- Proficiency in PowerPoint and Excel
- Fluency in English
Skills
Team leadershipSales influencingPlanning organizingExcelPowerPointBanking productsNRI regulationsEnglish
Education
Post-grad