Customer Support Representative

About the role

Customer Value Delivery organization at Definitive Healthcare drives exceptional client experiences by delivering rapid assistance and support. As a Customer Support Representative you will handle login issues, password resets, account maintenance, and technical troubleshooting while communicating via email, chat, and tickets, documenting interactions in the CRM and sharing knowledge with the team. Bengaluru, Karnataka, India – on-site work model.

What you’ll do

• Assist customers with login issues and password resets
• Maintain and update customer account information
• Identify and diagnose software issues, escalating when needed
• Respond to inquiries via email, chat, and ticketing systems
• Document interactions and resolutions in the CRM
• Continuously update product knowledge and share insights
• Collaborate with Support, Customer Experience, and Product teams

Nice to have

• 1-4 years professional experience
• Excellent written and spoken English communication
• Strong problem‑solving and attention to detail
• Empathetic and patient demeanor
• Basic technical knowledge with quick learning ability
• Zendesk experience preferred
• General understanding of US Healthcare system preferred

Skills