AS
Hiring companyApplied Systems, Inc.
Verified today
Customer Support Representative
Bengaluru,India Full-time On-site
About the role
Customer Support Representative at Applied Systems India Pvt Ltd. Works on the flagship insurance software, providing world‑class support via phone, chat, and email while troubleshooting basic technical issues and escalating complex problems. Operates in a 24/7 shift environment in Bengaluru, India, ensuring seamless customer experience and continuous product knowledge growth.
What you’ll do
- Provide effective, efficient, and empathetic customer service
- Communicate detailed information internally
- Utilize resources for basic research
- Diagnose and troubleshoot technical issues
- Escalate complex problems timely
- Maintain accurate CRM records
- Participate in training and product testing
- Document interactions meticulously
What you’ll bring
- 3+ years customer support or technical support
- Basic analytical and troubleshooting skills
- Strong written and verbal communication
- Time‑management and prioritization
- Adaptability to changing processes
- Collaboration across functions
- Problem‑solving
- Customer‑focused mindset
Benefits
- Culture that values individuality
- Collaborative remote and in‑person work
- Opportunity for continuous learning
- Supportive team environment
- Recognition of unique contributions