ServiceNow Tech Lead

About the role

ServiceNow delivery pod at Codvo builds a NOC platform for a telecom operator, enabling closed-loop ticketing and real-time network health integration. The Tech Lead drives a three‑developer pod, breaking architecture into stories, building scoped apps, Flow Designer flows, and IntegrationHub spokes, while staying hands‑on with code and integrations. Pune, India, hybrid work model with remote flexibility, leading design, code review, and delivery quality.

What you’ll do

• Lead a pod of three ServiceNow developers delivering NOC platform features
• Break architecture into stories for closed‑loop ticketing, alarm correlation, and migration
• Build and review scoped applications, Flow Designer flows, business rules, IntegrationHub spokes
• Configure Event Management rules, alert correlation, and KPI mappings
• Implement ticket‑quality checks and Performance Analytics dashboards
• Define developer workflow: branching, update‑sets, pipelines, code review, ATF tests
• Coordinate with ServiceNow Architect and customer data engineering leads
• Maintain delivery schedule and risk mitigation

What you’ll bring

• 7+ years software development
• 4+ years hands‑on ServiceNow development
• Strong server‑side and client‑side JavaScript with Glide APIs
• Experience with Flow Designer, IntegrationHub, REST integrations
• ITOM Event Management or similar alarm/event pipeline experience
• Led a small development team and owned code review
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)

Nice to have

• Remedy‑to‑ServiceNow migration experience
• Contact center integration (NICE InContact, Genesys, Amazon Connect)
• Databricks or REST data lakehouse integration
• ServiceNow AI Agents, Now Assist, NASK skills
• ServiceNow Virtual Agent and NLU configuration
• Telecom/NOC domain knowledge with CMDB and CSDM
• CI/CD pipelines for ServiceNow

Skills