Team Lead – Accounts Receivable (Revenue Cycle Management)

About the role

Neolytix seeks a Team Lead – AR (RCM) for its US Healthcare Accounts Receivable & Denials operations in Gurugram. The role runs a pod of AR associates on live US provider accounts, owning daily output, queue management, quality, and people while still handling complex denials and payer calls. It is an on-site, fixed night (US-hours) shift, 5 days a week.

What you’ll do

• Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people.
• Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end.
• Run daily huddles covering payer updates, error patterns from QA, and shift priorities.
• Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager.
• Handle escalated accounts and complex denials personally when needed.
• Partner with QA on calibration and turn audit findings into floor-level fixes.
• Coach associates on payer-specific nuances, documentation quality, and call handling.
• Manage shift adherence, leave planning, and floor discipline for the pod, and identify/develop Sr Associate potential with structured input into appraisals.

What you’ll bring

• 4–5 years of hands-on US healthcare AR experience on the provider side, with strong denials and appeals depth.
• Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations.
• Command of AR metrics and the levers behind them — able to explain why a bucket moved.
• Bachelor’s degree (any discipline) completed — candidates currently pursuing or with incomplete/dropped graduation are not eligible.
• Confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews.
• On-site in Gurugram, 5 days a week, on a fixed night (US-hours) shift with reliable attendance and roster adherence.
• Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting.
• Immediate joiners or candidates on short notice strongly preferred.

Nice to have

• Experience running a pod across multiple clients or specialties.
• Exposure to workforce basics — shrinkage, occupancy, and staffing math.
• Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred.

Skills

Benefits

• Live US provider accounts across 270+ client organizations — real RCM, not a training bench.
• Clear growth path: Associate → Sr Associate → QA / TL → AM, tied to performance.
• Multi-platform exposure across Epic, AdvancedMD, athenahealth, and more.
• Stable, growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.

Education

Bachelor’s degree (any discipline) is mandatory and must be completed