JP
Hiring companyJio Platforms Limited
Verified today
State DASS Support
Jaipur,India Full-time On-site
About the role
State DASS Support at Jio Platforms Limited, responsible for establishing and maintaining Jio Point services, coordinating with DASS, S&D, and Jio Centre teams, and ensuring customer satisfaction and policy adherence. Manages KPIs, manpower, and call flow balance, mentors staff, and drives performance improvements. Jaipur, on-site.
What you’ll do
- Establish and maintain Jio Point service
- Liaise with DASS, Jio Point, and S&D teams for service operations
- Ensure customer satisfaction and avoid escalations
- Enforce service policy adherence by Jio Point personnel
- Accountable for service deliverables at Jio Point and Jio Store/MiniDX
- Coordinate between Jio Point and Jio Centre to support walk‑in customers
- Balance incoming call flow and load‑balancing across Jio Points
- Manage and monitor KPIs within guidelines
- Ensure adequate manpower for customer calls
- Motivate team, identify gaps, and provide training
- Mentor and counsel JP/JC DRS as needed
- Motivate SPC/Trainer to ensure delivery
What you’ll bring
- 8-10 years experience
- BE/Diploma/BSc education
Skills
Customer ServiceAfter SalesNetwork OperationsKPIs ManagementTeam Motivation
Education
BE/Diploma/BSc