State DASS Head

About the role

Customer Service Department at Jio Platforms, overseeing after‑sales support for customers and channel partners. The role manages forward and reverse logistics, franchisee onboarding, DOA claim settlements, and monitors service performance of authorized centers. Based in Gurugram, on‑site work model.

What you’ll do

• Manage complete after‑sales support and channel partner relations
• Identify and establish prospective franchisees
• Oversee forward and reverse logistics and DOA claim settlements
• Monitor and review service performance of authorized centers

What you’ll bring

• 4-7 years experience
• BE/B‑Tech or three‑year engineering diploma
• MBA preferred

Nice to have

• Technically sound in device repair operations
• Geography knowledge and delegation skills
• Team management experience
• Market and telecom device domain knowledge
• Experience in field repair and business training requirements

Education

• BE/B‑Tech
• Engineering diploma
• MBA