Verified today
State DASS Head
About the role
Job Responsibilities The role is responsible to manage the complete after sales support for customers & channel partners, to identify prospective franchisees and establishes on organization, to manage both forward & reverse logistics, to manage the channel partners & their DOA claim settlement, to monitor and review Service Performance of authorized service centers and ensure they are within the stipulated guidelines of performance. Education Requirement BE/ B-Tech /Three Years engineering diploma from any reputed instituteMBA preferred Experience Requirement 4 - 7 years Skills & Competencies 1.Technically sound in Device Repair operations 2.Geography knowledge, delegation skills, team management 3.Market knowledge, diversity management, relationship management, Domain knowledge of telecom device 4.Expertise in field repair operations 5.Understanding of business training requirements 6.Experience in device repair operations
What you’ll do
- Manage complete after‑sales support for customers and channel partners
- Identify prospective franchisees and establish organization
- Oversee forward and reverse logistics and DOA claim settlement
- Monitor and review service performance of authorized service centers
- Ensure compliance with performance guidelines
What you’ll bring
- 4-7 years experience
- Technically sound in device repair operations
- Geography knowledge and delegation skills
- Market knowledge and relationship management
- Domain knowledge of telecom devices
- Expertise in field repair operations
- Understanding of business training requirements
Skills
Education
BE/B-Tech/Three Years engineering diploma,MBA preferred