State DASS Support

About the role

Customer Service Department at Jio Platforms Limited. The team ensures Jio Point service operations, liaison with DASS and S&D teams, and maintains service policy adherence. The role manages KPIs, coordinates call flow, mentors staff, and drives performance improvements. Pune, on-site work model.

What you’ll do

• Establish and maintain Jio Point service
• Liaise with DASS, Jio Point, and S&D teams for operations
• Ensure customer satisfaction and avoid issue escalations
• Enforce service policy adherence by Jio Point personnel
• Accountable for service deliverables in Jio Point and Jio Store/MiniDX
• Coordinate between Jio Point and Jio Centre for walk‑in customers
• Balance incoming call flow and load‑balance across Jio Points
• Manage and monitor KPIs within guidelines
• Ensure adequate manpower for customer calls
• Motivate team, identify gaps, and provide training
• Mentor and counsel JP/JC DRS as needed
• Motivate SPC/Trainer to deliver training

What you’ll bring

• 8-10 years experience
• Customer service for mobility products
• After sales network setup

Education

BE/Diploma/BSc