JP
Hiring companyJio Platforms Limited
Verified today
State DASS Support
Lucknow, Uttar Pradesh, India Full-time On-site
About the role
Customer Service team at Jio Platforms Limited ensures seamless Jio Point operations and customer satisfaction. The role manages service delivery, coordinates with DASS and S&D teams, monitors KPIs, and mentors staff to maintain service standards. Lucknow, on-site, full-time position.
What you’ll do
- Establish and maintain Jio Point service
- Liaise with DASS, Jio Point, and S&D teams for operations
- Ensure customer satisfaction and avoid escalations
- Enforce service policy adherence by Jio Point personnel
- Accountable for service deliverables in Jio Point and Jio Store/MiniDX
- Coordinate between Jio Point and Jio Centre for walk‑in customers
- Balance incoming call flow and load‑balancing across points
- Manage and monitor KPIs within guidelines
- Ensure adequate manpower for customer calls
- Motivate team, identify gaps, and provide training
- Mentor and counsel JP/JC DRS as needed
- Motivate SPC/Trainer to deliver education
What you’ll bring
- 8-10 years experience
- BE/Diploma/Graduate BSc education
Skills
Customer ServiceAfter SalesNetwork SetupService Operations