Area Service Incharge

About the role

Customer Service department at Jio Platforms Limited oversees service center operations and after‑sales support. Leads a team of service and care center personnel, ensuring customer satisfaction, managing costs, and coordinating with store managers and sales teams. Pune, on-site, full-time role focusing on service delivery and team development.

What you’ll do

• Establish and maintain service centers
• Liaise with store managers and sales teams for service operations
• Ensure customer satisfaction and avoid issue escalations
• Motivate and manage service center personnel
• Mentor engineers and provide training as needed
• Control incoming on‑site support calls
• Manage service center costs within guidelines
• Maintain adequate manpower for customer calls

What you’ll bring

• 6-10 years after‑sales service experience
• Diploma/B.E/B.Tech (preferred)

Nice to have

• 6-10 years after‑sales service experience
• Diploma/B.E/B.Tech (preferred)

Skills

Education

Diploma/B.E/B.Tech