JP
Hiring companyJio Platforms Limited
Verified today
Area DASS Assistant Service Incharge
Mysore,India Full-time On-site
About the role
Customer Service Department at Jio Platforms focuses on delivering reliable fiber services to end‑users. The Assistant Service Incharge ensures partner availability, coordinates with business teams, conducts audits, and trains secondary agents while monitoring engineer productivity. Based in Mysore, on‑site work model.
What you’ll do
- Ensure availability of partners and secondary agents in geography
- Manage and take reporting from mapped Jio Digital Repair Specialist
- Co‑ordinate with business teams for Air Fiber business
- Visit General Trade partners
- Conduct sample audits for installations
- Happy calling to customers for feedback
- Ensure quality of partners and partners onboarding
- Ensure timely attending surveillance tickets
- Ensuring timely closure of surveillance tickets
- Impart training to secondary agents for Ready for Role
- Hand‑hold Fiber engineers
- Monitor engineer`s productivity
What you’ll bring
- Graduation (Science stream preferred)
- 3 to 5 years experience
Skills
Relationship ManagementDelegation SkillsTeam ManagementProblem Solving
Education
Graduation