Area DASS Assistant Service Incharge

About the role

Customer Service Department at Jio Platforms focuses on delivering reliable fiber services and partner support. The Assistant Service Incharge ensures partner availability, manages reporting from digital repair specialists, and coordinates with business teams for Air Fiber initiatives. This role conducts audits, handles customer feedback, trains secondary agents, and monitors engineer productivity in Vishakhapatnam, on-site.

What you’ll do

• Ensure availability of partners and secondary agents in the geography
• Manage reporting from mapped Jio Digital Repair Specialists
• Coordinate with business teams for Air Fiber business
• Visit general trade partners and conduct sample audits for installations
• Conduct happy calling to customers for feedback and ensure partner quality and onboarding
• Attend and close surveillance tickets promptly
• Impart training to secondary agents and hand‑hold fiber engineers
• Monitor engineers' productivity

What you’ll bring

• 3-5 years experience
• Graduation (Science stream preferred)

Nice to have

• Relationship management
• Delegation skills
• Team management
• Problem solving

Skills