JP
Hiring companyJio Platforms Limited
Verified today
Area DASS Assistant Service Incharge
Pune,India Full-time
About the role
Customer Service Department at Jio Platforms Limited ensures partner availability and service quality for the DASS area. The Assistant Service Incharge coordinates with Jio Digital Repair Specialists, manages partner reporting, conducts audits, provides training to secondary agents, and monitors fiber engineers' productivity. Pune, on-site.
What you’ll do
- Ensure availability of partners and secondary agents in geography
- Manage reporting from mapped Jio Digital Repair Specialists
- Coordinate with business teams for Air Fiber business
- Visit General Trade partners and conduct sample audits for installations
- Conduct happy calling to customers for feedback
- Ensure quality of partners and onboarding
- Timely attend and close surveillance tickets
- Impart training to secondary agents and hand-hold Fiber engineers
What you’ll bring
- 3-5 years experience
- Graduation (Science stream preferred)
Nice to have
- Relationship management
- Delegation skills
- Team management
- Problem solving
Skills
Relationship managementDelegationTeam managementProblem solving