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Hiring companyAvid Technology
Verified 4 days ago
Technical Support Engineer
India Full-time Remote
About the role
Avid Technology’s Technical Support Engineer team delivers expert support for post‑production and video editing solutions worldwide. The role handles 24/7 support, writes shift handoffs, plans upgrades, and manages cases in Avid’s system. Remote‑India, 100% home office, night shift aligned to EST.
What you’ll do
- Provide expert technical support across Avid workflow
- Work within global 24x7x365 support team
- Write effective shift handoffs
- Plan proactive patch/upgrade
- Create/manage support cases
- Log bugs
- Engage specialized resources
- Follow up with internal groups
- Liaise with management for visibility
Nice to have
- Expert knowledge of Avid solutions
- Expert knowledge of post‑production workflows
- Experience in Media Industry (Production & Post‑Production)
- Knowledge of network architecture and troubleshooting
- Linux shell and programming knowledge (plus)
- Excellent English communication skills
- Second language (plus)
- Mature technology professional with business acumen
Skills
Avid supportPost‑productionVideo editingCloud solutionsAsset managementNetwork troubleshootingLinux shellProblem solving
Education
BA (Hons) or BSc in Media, Electronics or Computing