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Hiring companyASPENTECH
Active listing
Technical Support Engineer
Pune,IN,India Full-time On-site
About the role
Aspen Engineering Solutions Technical Support team provides expert assistance for Aspen simulation software. The Technical Support Engineer solves customer issues via phone/web, deploys software, delivers training, and creates knowledge base articles. Pune, India, on-site work model.
What you’ll do
- Solve customer problems using Aspen Engineering solutions via phone/web
- Deploy engineering software and conduct product trainings
- Develop and maintain training materials and curriculum
- Author solution articles for the support knowledge base
- Test pre-release software versions
- Provide sales support through demos and presentations
- Escalate and resolve complex issues
- Travel to customer sites up to 30%
What you’ll bring
- 3 years experience with Aspen simulation tools
- B.Tech/BE in Chemical, Process, or Petroleum Engineering
- Experience designing process simulation models
- Strong troubleshooting and convergence problem solving
- Excellent English communication and writing skills
- Interpersonal and customer relationship skills
Skills
Technical SupportSimulationTraining DeliveryTroubleshootingCustomer ServiceSoftware DeploymentKnowledge Base AuthoringProcess Modeling