Technical Support Engineer

About the role

Qualys Security TechServices Private Ltd. is building a world‑class Technical Support Team that resolves global customer and partner service requests for its SaaS security platform. The Senior Technical Support Engineer – Security Applications will troubleshoot complex networking, Windows/Linux, and web‑server issues, collaborate with Development, QA, and Operations, and ensure a friendly, professional customer experience. Pune, India, On‑site, 3 days per week, with rotational hours available.

What you’ll do

• Resolve customer support tickets via phone, email, WebEx
• Diagnose and troubleshoot network, OS, and web‑server issues
• Collaborate with Development & QA to resolve defects
• Document solutions in knowledge base
• Communicate status to customers and stakeholders
• Escalate complex issues to senior engineers
• Maintain high customer satisfaction
• Adhere to security best practices

What you’ll bring

• 1-2 years technical support
• Solid networking & TCP/IP
• Windows & Linux troubleshooting
• Security knowledge (CISSP/CEH preferred)
• Vulnerability Management experience
• Web Application Security/Firewall support
• API support & Regex
• Scripting (Bash, Python, PowerShell)

Skills