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Hiring companyNetApp
Active listing
Technical Support Engineer
Bangalore,,India Full-time On-site
About the role
Technical Support Engineer on NetApp Customer Success Ops, providing enterprise-level assistance for NetApp Storage solutions. The role delivers Tier II troubleshooting via phone, web tools and email, collaborates with engineering during escalations, and supports customers across hardware, OS and network issues. Bangalore, India office, on-site with shift work from 4 AM to 6 PM IST, including weekends.
What you’ll do
- Provide Tier II technical support to enterprise clients and resellers
- Troubleshoot storage hardware, OS and network issues via phone, web and email
- Act as liaison between customers and engineering during escalations
- Collaborate with cross‑functional teams to resolve complex problems
- Develop skills using NetApp learning resources
What you’ll bring
- 2+ years technical support experience
- Strong troubleshooting of storage hardware and RAID
- Proficiency with Windows and Linux operating systems
- Experience with Ethernet, TCP/IP, FC/FCoE, iSCSI
- Knowledge of Cisco and Brocade switches
- Familiarity with VMware and Hyper‑V hypervisors
- Understanding of cloud storage concepts such as S3
Skills
Technical SupportStorage HardwareOperating SystemsNetwork ProtocolsCisco SwitchesVMwareLinuxCloud Storage