Technical Support Engineer I

About the role

L1 Technical Support Center, part of Belden's Global Technical Support Team, delivers first‑line assistance for customers worldwide. The engineer handles presales and after‑sales inquiries, creates and drives support tickets, and resolves hardware, software, and networking issues via phone, chat, and ticketing tools. Pune, India, on-site role focusing on switching, wireless, cables and connectivity solutions.

What you’ll do

• Serve as first point of contact for Belden customers across Americas, EMEA & APAC
• Create and manage support tickets within SLA parameters
• Provide remote presales and postsales support for switching, wireless, cables and connectivity products
• Collaborate with solution consultants, product line managers and Belden plants to resolve issues
• Document solutions for knowledge base and ensure customer satisfaction
• Monitor and improve L1 support operations to meet quality and metric targets

What you’ll bring

• Bachelor's degree in Electronics, Telecom, Computer Science or Electrical Engineering
• 3-4 years of relevant experience
• 2-3 years implementing managed/unmanaged switches, wireless LAN, industrial security systems
• Experience with networking protocols and Cisco equipment
• Proficiency with network monitoring, diagnostic and analytics tools
• Understanding of routing, DHCP, QoS, IGMP, VPN technologies
• Strong written and oral English communication skills
• Ability to multitask in a fast‑paced environment

Skills

Education

Bachelor's