Technical Support Engineer

About the role

Technical Support team at Fronius India provides expert assistance for solar customers across the Oceania region, ensuring reliable product performance and customer satisfaction. The engineer documents support cases, follows defined communication channels, and collaborates on product and process improvements. Based in Pune, India, this role follows an early‑morning shift schedule and works on-site.

What you’ll do

• Provide technical support for solar customers in Oceania
• Document support cases per international standards
• Follow communication channels and support processes
• Collaborate on product, process, and tool improvements
• Coordinate and document support services with management
• Participate in national and international projects such as CRM and Contact Center
• Support internal training and employee onboarding programs

What you’ll bring

• 3-5 years solar industry experience
• Engineering degree in Electrical/Electronics
• Fluent English spoken and written
• Experience with international technical customer support
• Willingness to work early morning shifts

Education

Electrical/Electronics Engineering