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Hiring companyPlotline

Verified today

Technical Support Engineer

Bengaluru,Karnataka,India Full-time On-site

About the role

Plotline, a fast‑growing AI startup, builds an AI platform for B2B SaaS customers. The Technical Support Engineer owns end‑to‑end support, triages incidents, creates knowledge bases, and partners with founders and engineering to improve support processes. Bengaluru, India, on-site role with direct impact on product reliability and customer satisfaction.

What you’ll do

  • Incident triage and resolution of AI‑powered feature issues
  • Create and maintain internal/external knowledge bases and FAQs
  • Collaborate with engineering and product teams for escalations
  • Analyze customer feedback to recommend product improvements
  • Guide new customers through onboarding and adoption

What you’ll bring

  • 2–6 years technical support experience
  • Experience with B2B SaaS or AI/ML products
  • Proven support process improvement record

Skills

Support toolsAPI troubleshootingCustomer communicationProcess improvementKnowledge base creationCross‑functional collaborationStrategic visionEmpathy

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