Technical Support Engineer

About the role

nue.io Customer Experience team builds an AI‑powered revenue architecture platform that unifies CPQ, billing, and revenue lifecycle management. The Technical Support Engineer troubleshoots complex Salesforce and Nue integrations, provides expert guidance via Slack, phone or Zoom, and collaborates with engineering and product to resolve issues. Based in Pune or Bengaluru, on‑site work with occasional shift alignment to Central Time (CDT).

What you’ll do

• Serve as the initial point of contact for customer technical issues
• Troubleshoot, analyze and resolve complex Salesforce custom flows, data, reporting and Nue product functionality
• Provide best‑practice guidance and technical documentation for customers
• Collaborate with engineering, product and customer success teams to escalate and resolve escalated cases
• Assist in testing new product releases and contribute to process improvements

What you’ll bring

• 3-5 years of technical support or customer‑facing experience with Salesforce custom flows, fields, objects and Apex
• Strong PL/SQL skills and understanding of object models
• Hands‑on experience with DocuSign, PandaDocs or similar document generation tools
• Proficiency in APIs, SQL and scripting languages such as Python, JavaScript or Bash
• Experience with CRM and ticketing systems like Zendesk, Jira or Salesforce

Skills

Benefits

• Competitive compensation
• Comprehensive health, vision, dental and life insurance
• Access to cutting‑edge SaaS, finance and payments technologies
• High‑energy collaborative culture
• Opportunities for growth and leadership