Technical Support Engineer

About the role

Technical Support Engineering team at Five9 provides cloud contact center solutions worldwide. The engineer resolves technical issues, analyzes logs, and implements solutions for customers using Windows, Linux, SQL and contact‑center platforms. Bengaluru, India, on-site work model.

What you’ll do

• Provide technical support to contact‑center customers
• Diagnose and resolve issues on Windows and Linux platforms
• Analyze logs and troubleshoot SQL/IIS problems
• Implement solutions using REST APIs and networking knowledge
• Collaborate with customers to configure contact‑center software
• Document issues and resolutions in knowledge base
• Assist with outbound contact‑center product inquiries
• Maintain high service quality and response times

What you’ll bring

• 2+ years product support experience
• Understanding omni‑channel communication technologies
• Strong troubleshooting and log analysis skills
• Proficiency with Windows OS, MS SQL, IIS
• Experience with Linux and IP networking
• Familiarity with REST APIs
• Experience with contact‑center suites (e.g., Cisco UCCE, Amazon Connect)
• Commitment to customer excellence