Senior Technical Customer Support Engineer

About the role

ClickHouse, a leader in real-time analytics and data warehousing, is seeking a Senior Technical Customer Support Engineer to join its global Support Engineering team. Based in India with a remote work model, the role involves providing first-line technical support via chat, calls, and Slack while collaborating with engineering and product teams to resolve customer issues. The position also includes mentoring colleagues and contributing to documentation and community engagement. This role supports customers across APJ and EMEA regions.

What you’ll do

• Support users and customers via cases, chat, Slack, community, and meetings
• Develop and share solutions through documentation, knowledge base, blogs, and webinars
• Collaborate with global Support, Engineering, Go-to-Market, and Product Management teams
• Mentor, train, and share knowledge with colleagues and customers
• Deliver professional first-line technical support within SLAs
• Provide on-call coverage and guidance for technical cases opened via ticketing system, email, or phone
• Partner with Go To Market team on deeply technical aspects of POCs
• Suggest improvements to support processes and operations

What you’ll bring

• Technical breadth in SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, or Docker
• Previous experience as Support Engineer, TAM, DBA, SRE, Solutions Engineer, Software Engineer, or Systems Engineer
• Strong written and verbal English communication skills
• Ability to work fully remote with reliable connectivity
• Availability for 24x7 support scheduling in a global environment

Skills

Benefits

• Flexible work environment
• Employer contributions towards healthcare
• Stock options (equity)
• Flexible time off
• $500 Home office setup