Customer Journey Manager

About the role

Customer Journey Management team at Lloyds Banking Group focuses on designing and optimizing end‑to‑end customer experiences across products. The manager leads journey mapping, integrates insights from data and systems, and drives continuous improvement while coordinating cross‑functional teams. Hyderabad, hybrid work model, relocation assistance available.

What you’ll do

• Understand and map customer journeys
• Optimize journey effectiveness from business and customer perspectives
• Orchestrate cross‑functional alignment
• Collaborate with product, design, and engineering teams

What you’ll bring

• Lead end‑to‑end journey analysis
• Integrate data insights across systems
• Drive continuous improvement of journeys
• Coordinate alignment across functional teams

Nice to have

• 9-15 years experience
• Journey mapping and process design
• Proficiency with Visio
• Cross‑functional coordination
• Product development collaboration

Skills