LB
Hiring companyLloyds Banking Group
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Customer Journey Manager
Hyderabad,India Full-time Hybrid
About the role
Customer Journey Management team at Lloyds Banking Group focuses on designing and optimizing end‑to‑end customer experiences across products. The manager collaborates with Product, Experience Design and Engineering to map journeys, integrate insights from data and systems, and drive continuous improvement. Hyderabad, hybrid work model, with flexible working options.
What you’ll do
- Understand and document end‑to‑end customer journeys
- Integrate insights from disparate data, processes and systems
- Create and maintain journey and process maps using Visio
- Evaluate journey effectiveness and recommend improvements
- Coordinate cross‑functional alignment on journey initiatives
What you’ll bring
- 3+ years experience in customer journey mapping or process design
- Proficiency with Visio or similar diagramming tools
- Strong analytical skills with ability to synthesize data from multiple sources
- Experience collaborating with cross‑functional product teams
- Knowledge of agile product development practices
Skills
Customer JourneyProcess OptimizationCross‑functional CoordinationData AnalysisVisioAgileProduct Development