About the role

EXL's Lead Assistant Manager - Executive Assistant role in Chennai, Tamil Nadu, India provides high-level, confidential, proactive administrative and strategic support to an SVP to ensure seamless execution of leadership priorities, effective stakeholder communication, and efficient time and decision management. Day-to-day work includes calendar and scheduling management, communication and meeting coordination, reporting and documentation, travel and expense handling, and business and leadership support. This is a full-time, hybrid position with a 10:00 AM–7:00 PM IST shift and weekends off.

What you’ll do

Manage the SVP's calendar and align it with priorities, schedule meetings with internal teams, clients, and leadership, and proactively identify and resolve scheduling conflicts
Act as the main contact point for the SVP, draft and manage emails, presentations, and communication, and prioritize incoming messages while highlighting critical items
Prepare agendas and meeting materials, record minutes of meetings with clear action items and owners, and track and ensure timely closure of actions
Prepare MIS reports, dashboards, and presentations, maintain organized and confidential records, and support data analysis for leadership reviews
Handle travel bookings and itineraries, ensure policy compliance, and track and process reimbursements
Assist in planning, reviews, and strategic initiatives, provide quick data insights for decision-making, and support client meetings, audits, and presentations
Manage daily admin tasks for the SVP, coordinate with departments for smooth execution, and handle escalations to ensure resolution
Handle sensitive information securely with professionalism and integrity, organize leadership meetings, town halls, and events, and manage logistics and coordination end-to-end while tracking delivera

What you’ll bring

Graduate or Postgraduate degree, preferably in Business Administration or a related field
5–8 years of experience in executive assistant or leadership support roles
Experience supporting senior leadership at AVP/VP/SVP level preferred
Strong written (documentation) and oral communication skills
Stakeholder management and interpersonal skills
High attention to detail and accuracy
Advanced MS Office proficiency (Excel, PowerPoint, Outlook)
Time management and multitasking ability with a strong follow-up and accountability mindset

Nice to have

Graduation from a reputed business school preferred
MBA preferred

Skills

Executive supportCalendar managementStakeholder managementCommunication skillsMS OfficeTravel coordinationConfidentialityReporting and documentation

Education

Graduate / Postgraduate (preferably Business Administration or related field)