Cluster Manager, Debt Management Services, Rural

About the role

Debt Management Services team at Bajaj Finance focuses on managing rural debt portfolios and ensuring compliance with legal and cost targets. The Cluster Manager leads a regional team to meet debt service targets, monitor agency performance, and handle escalations while driving productivity and adherence to policies. Based in Varanasi, on-site role with occasional travel across assigned territories.

What you’ll do

• Achieve regional debt management targets and cost objectives
• Ensure legal compliance and monitor agency activities
• Handle customer escalations and approve policy waivers
• Recruit and evaluate debt management officers and area managers
• Maintain audit readiness and implement corrective actions

What you’ll bring

• 3-5 years experience in retail debt management services
• People management and leadership skills
• Strong communication and negotiation abilities
• Ability to enforce legal guidelines and code of conduct
• Proficiency in monitoring productivity metrics

Skills