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Hiring companyAmgen
Verified today
Senior Associate Clinical Supply Chain – Global Clinical Customer Service
Hyderabad,India Full-time
About the role
Senior Associate in the Global Clinical Customer Service (GCCS) team at Amgen, ensuring investigational products reach clinical trial sites safely and on time. Day‑to‑day duties include resolving distribution complaints, assessing temperature excursions, reconciling product returns, and monitoring shipments across global depots and logistics partners. Based in Hyderabad, India, the role is on‑site with a focus on cross‑functional collaboration and compliance with GxP/GDP standards.
What you’ll do
- Resolve distribution complaints and triage inquiries
- Assess temperature excursions and support investigations
- Reconcile product returns and manage documentation
- Monitor shipments and track KPIs
- Coordinate cross‑functional issue resolution
- Ensure compliance with GxP/GDP and regulatory requirements
What you’ll bring
- Bachelor’s Degree & 5+ years supply chain experience
- Experience in clinical supply chain or regulated pharma ops
- Strong problem‑solving and analytical skills
- Stakeholder management in a global matrixed environment
Skills
Supply chainClinical logisticsQuality systemsERP (SAP)Temperature controlStakeholder managementProcess improvementData analysis
Benefits
- Competitive salary
- Health and wellness benefits
- Professional development opportunities
- Employee assistance program
- Paid time off