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Hiring companyAmgen
Verified today
Senior Associate Clinical Supply Chain – Global Clinical Customer Service
Hyderabad,India Full-time On-site
About the role
Global Clinical Customer Service (GCCS) at Amgen coordinates investigational product distribution for clinical trials worldwide. The role manages complaint resolution, temperature excursion assessments, shipment monitoring, and reconciliation to ensure compliant, on‑time delivery. Based in Hyderabad, India, the position is on‑site with a focus on cross‑functional collaboration across logistics, quality, and study teams.
What you’ll do
- Resolve distribution complaints and coordinate issue resolution
- Assess temperature excursions and support investigations
- Monitor shipments and maintain visibility in ERP
- Reconcile product accountability and manage returns
- Track KPIs and support reporting
- Drive process improvements and automation initiatives
- Ensure compliance with GxP, GDP, and regulatory standards
- Collaborate with planning, quality, logistics, and study teams
What you’ll bring
- 4+ years supply chain, logistics, or pharmaceutical operations experience
- Master’s degree or equivalent
Nice to have
- Experience with SAP or similar ERP
- Knowledge of GxP/GDP and clinical regulatory requirements
- Strong problem‑solving and analytical skills
- Stakeholder management in a global matrixed environment
Skills
supply chainclinical trialslogisticsqualityERPSAPGxPproblem solving