AB
Hiring companyAXIS BANK LTD.
Verified today
Area Operations Manager
Himatnagar,Gujarat,India Full-time On-site
About the role
Area Operations team at Axis Bank focuses on delivering seamless loan center services and regulatory compliance. The Area Operations Manager leads a team of Operations and Customer Service Managers, overseeing disbursements, customer service metrics, and cross‑sell targets while handling escalations and vendor relationships. Himatnagar location, on-site work model, with relocation assistance available.
What you’ll do
- Manage team of Operations and Customer Service Managers
- Oversee loan disbursements and cross‑sell targets
- Ensure regulatory compliance and policy adherence
- Monitor operations and customer service metrics
- Handle customer escalations and vendor relationships
- Coordinate with central operations, credit, and sales stakeholders
- Organize induction training and support new joiners
- Maintain office administration and lobby management
What you’ll bring
Post-graduation or graduation from a recognized institute
Nice to have
- Knowledge of banking products and services
- Knowledge of regulatory guidelines and norms
- Strong communication skills in English and local language
- Ability to manage complex client situations
- Risk management and uncertainty handling
- Pressure and deadline management
Education
Post-graduation/Graduation