Area Operations Officer, Bharat Banking

About the role

RO:Bharat Banking Operations-Area Operations Officer INTERNAL USAGE: No. of Vacancies: 1 Reports to: Area Operation Manager Is a Team leader? No Team Size: 1 Grade: Assistant Manager/Deputy Manager Business: Bharat Banking Department: � Bharat Banking Operations Sub - Department: Rural Lending Location: Airoli About Name of BU Bharat banking Operations About the Role RL - Operation Area Operations Officer & Customer Service - Rural Key Responsibilities � Loan Disbursement. � Dispatch of files and other documents to storage location within stipulated TAT. � Closure of concurrent and Internal audit observations. � AOD, EC and PDD updation. � Complaints & Request resolution within TAT � Liaison with stakeholders - Business/Underwriting/Collections/Branches/Insurance Channel Partners. Qualifications Optimal qualification for success on the job is: � Post-graduation/Graduation from a recognized institute Role Proficiencies: For successful execution of the job, the candidate should possess the following: � Knowledge of banking products and services � Knowledge of regulatory guidelines and norms � Good communication (both verbal and written) skill in both English and the local language � Ability to manage complex client situations � Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines Refer to the Job Description

What you’ll do

• Loan disbursement and processing
• Dispatch of files and documents within stipulated TAT
• Closure of concurrent and internal audit observations
• Update AOD, EC and PDD records
• Resolve complaints and requests within TAT
• Liaise with business, underwriting, collections, branches, insurance channel partners

What you’ll bring

• Post-graduation
• Graduation

Nice to have

• Knowledge of banking products and services
• Knowledge of regulatory guidelines and norms
• Strong verbal and written communication in English and local language
• Ability to manage complex client situations
• Risk management and uncertainty handling
• Pressure handling and meeting deadlines