EP
Hiring companyEnergy Products and Services
Active listing
IT Client Support Specialist
Kochi, Kerala, India Full-time On-site
About the role
IT Client Support team ensures reliable IT hardware, infrastructure, and project execution for Energy Products and Services. The specialist provides Level 2 on‑site assistance, hardware installations, network cabling, telephony, digital signage and security system support, while documenting work and coordinating with vendors. Kochi, Kerala, India – On-site, Full-time, travel to multiple NOV locations across India.
What you’ll do
- Provide Level 2 support for issues beyond Global Service Desk
- Install, replace, and maintain end‑user devices, peripherals, AV and telephony systems
- Perform site surveys, hardware installations, and network cabling
- Maintain UPS, power systems, and perform preventative maintenance
- Assist asset lifecycle management and decommissioning
- Support manufacturing IT systems and ensure connectivity
- Coordinate with Network Team for isolated network implementations
- Document activities in service desk and project management systems
What you’ll bring
- Associate degree in IT or related field or equivalent experience
- 2-5 years IT field support experience
- Valid driver’s license
- Willingness to travel frequently across India
- Ability to work after‑hours as needed
- Experience with Windows OS, Office 365, Intune
- Hardware troubleshooting of PCs, printers, network devices
- Basic networking knowledge (switches, routers, wireless)
Skills
Hardware SupportNetwork MaintenanceWindows OSOffice 365IntuneAV SystemsDigital SignageStarlink