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Hiring companyMediaRadar

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Client Support Specialist

India Full-time Remote

About the role

MediaRadar Client Services team provides AI-enabled market intelligence to North American advertisers. As a Client Support Specialist you will handle technical support inquiries, troubleshoot product issues, and document resolutions for clients across EST hours. Remote work from India, supporting North American clients, with a focus on improving support processes and client experience.

What you’ll do

  • Provide timely responses via email, chat, and phone
  • Troubleshoot and resolve technical problems with MediaRadar products
  • Escalate complex issues to internal teams
  • Document interactions in Salesforce
  • Identify recurring issues and suggest improvements
  • Gather and report client feedback

What you’ll bring

  • 3+ years customer support in SaaS/tech
  • Strong problem‑solving and technical troubleshooting
  • Excellent English communication
  • Experience with Salesforce or similar CRM
  • Ability to work EST hours

Skills

Customer SupportTechnical TroubleshootingCRM (Salesforce)CommunicationProcess Improvement

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