MB
Hiring companyMSME Business
Verified today
Team Lead - Inbound Contact Centre
Chennai, Tamil Nadu, India Full-time On-site
About the role
Lead and manage a team of bank and outsourced staff in the inbound contact centre, ensuring high service levels, quality, and cross‑selling targets. Oversee vendor relationships, billing, escalation handling, and training. Drive NPS and operational excellence while coordinating inbound emails and chat support.
What you’ll do
- Lead a team of bank and outsourced staff in inbound/outbound contact centre
- Ensure service level agreements and escalation procedures are met
- Manage vendor relationships and billing processes
- Drive cross‑selling initiatives and meet sales targets
- Oversee training, quality, NPS, and inbound email/chat support
What you’ll bring
- 5-10 years experience in contact centre inbound/outbound
- Graduate or Post Graduate degree
Skills
Vendor management and billingCross‑selling and sales target achievementService level and escalation handlingTraining and quality assuranceNPS measurement and improvementInbound email and chat support
Education
Post Graduate