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Hiring companyNexthire
Verified today
Associate / Sr. Associate - Customer Support
Noida, India Full-time On-site
About the role
Visit Health is a health‑tech platform that connects doctors, insurers, and families to provide accessible, affordable, and preventive care. The Associate/Sr. Associate Customer Support role handles calls, emails, and chat, guides users through the app and services, resolves complaints, maintains CRM records, collaborates with internal teams, educates customers on new offerings, meets performance targets, and gathers feedback to improve service.
What you’ll do
- Handle incoming calls, emails, and chat support
- Guide customers through app and services
- Address complaints and provide solutions
- Maintain accurate CRM records
- Collaborate with internal teams to resolve issues
- Educate customers on new offerings
- Meet performance targets on response time and satisfaction
- Collect and share customer feedback
What you’ll bring
- Graduate degree in any discipline
- Preferred: Healthcare, Business, or related fields
Nice to have
- 2+ years in Customer Service or Support
- Healthcare experience a plus
Skills
Excellent English and Hindi communicationStrong problem-solving with empathyProficient in MS Office, CRM tools, and basic digital appsAble to multitask, prioritize, and manage time
Education
Bachelor's