S
Hiring companySutherland
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Associate / Sr. Associate
Airoli, Maharashtra, India Full-time On-site
About the role
International Voice Process team at Sutherland provides inbound and outbound customer support across telecom, technology, logistics, and mortgage domains. The role handles customer queries, troubleshooting, and sales initiatives while coordinating escalations and maintaining CRM records. Airoli, Maharashtra, India, rotational night shifts, on-site work model.
What you’ll do
- Handle inbound and outbound customer interactions
- Resolve technical, billing, and service issues
- Drive sales, cross‑selling, and upselling
- Coordinate escalations with internal teams
- Maintain accurate CRM records
- Meet quality, productivity, sales, retention, and SLA targets
What you’ll bring
- 1-6 years experience
- High school diploma or equivalent
Nice to have
- Strong verbal and written communication in English
- Customer service mindset with email etiquette
- Basic Windows OS knowledge
- Multi-channel communication (voice, email, chat)