About the role

Seeking a ServiceNow Business Analyst to bridge business needs with platform capabilities, focusing on requirement analysis, solution design, and stakeholder collaboration.

What you’ll do

Gather & analyze business requirements from stakeholders
Translate requirements into technical specs & documentation
Collaborate with business users, IT teams, vendors for alignment
Design & configure ServiceNow modules & workflows
Participate in system testing & validation
Identify & resolve implementation issues, escalating when needed
Conduct end‑user training sessions
Collaborate with dev team for feedback on solutions
Stay updated on latest ServiceNow features & best practices

What you’ll bring

2-5 years as Business Analyst with ServiceNow or similar ITSM
Strong analytical, problem‑solving, and documentation skills
Excellent communication & stakeholder collaboration
Proficient in Visio, Excel, PowerPoint
Self‑motivated, multi‑tasking, deadline‑oriented

Nice to have

ServiceNow certification (e.g., System Administrator, Implementation Specialist)
Agile project management experience
Familiarity with JavaScript & scripting in ServiceNow

Skills

Business analysis & requirement gatheringTechnical specification & documentationServiceNow module & workflow configurationSystem testing & validationEnd‑user trainingMicrosoft Visio, Excel, PowerPointAgile methodologyJavaScript scripting (ServiceNow)

Benefits

Group medical insurance (family floater, INR 10,00,000 sum insured)
Maternity cover for up to two children
Inclusive COVID-19 coverage
Cashless & reimbursement facility
Skill development via sponsored certifications (Salesforce, etc.)
Career growth path and personal skill enhancement
Innovative work environment with multiple projects
Flexible and supportive culture

Education

Bachelor's degree in Business Administration, Information Technology, or related field