A
Hiring companyAmazon
Verified today
IT Support Associate
Bengaluru, KA, IND Full-time On-site
About the role
IT Service Desk (SD) at Amazon provides omni‑channel IT support for worldwide operations, handling incidents for internal associates and Amazon Lockers. The associate resolves end‑user device issues, supports Windows and Linux environments, and meets SLA targets while communicating with global teams. Bengaluru, India, on‑site, full‑time.
What you’ll do
- Provide first‑line support for desktops, laptops, printers, and scanners
- Troubleshoot Windows and Linux operating systems
- Adhere to SOPs and maintain incident documentation
- Meet response and resolution SLA targets
- Communicate with APAC, EMEA, and AMER teams
What you’ll bring
- Bachelor's degree
- 1+ year Service Desk or technical support experience
- English communication skills
Nice to have
- ITIL ticketing tools knowledge
- Network troubleshooting basics
Skills
IT troubleshootingWindowsLinuxCustomer communicationSLA management
Benefits
- Inclusive culture
- Disability accommodations