Associate Vice President, CLM & Growth Management

About the role

Paytm seeks an Associate Vice President for CLM & Growth Management to own growth for the Paytm for Business app across activation, engagement, retention, and winback, with a strong focus on service/product journeys. Day-to-day, you will build a data-led growth engine through analytics, experimentation, lifecycle marketing, and AI/agentic automation while leading a high-performing Growth & CLM team. The role is based in Noida, Uttar Pradesh and is on-site.

What you’ll do

• Own app growth across activation, engagement, retention, monetization, and winback.
• Drive growth for key service/product journeys and optimize critical user funnels.
• Build and scale CLM programs across onboarding, activation, engagement, retention, and reactivation.
• Drive experimentation, A/B testing, personalization, and funnel optimization.
• Leverage AI/GenAI and agentic capabilities to automate and improve growth and CLM.
• Use customer data, cohorts, and analytics to identify growth opportunities and measure impact.
• Partner with Product, Engineering, Analytics, Marketing, Business, and Operations teams to deliver growth charters.
• Lead and mentor Growth Managers and CLM execution teams.

What you’ll bring

• 10+ years of experience in Growth, Product, CLM, Consumer Internet, or Fintech.
• Experience in Tier-1 product/consumer internet/fintech companies; Tier-1 institute preferred.
• Proven track record of driving app growth and lifecycle marketing at scale.
• Strong understanding of growth funnels, retention, engagement, experimentation, and CLM.
• Hands-on experience with AI/GenAI/Agentic capabilities for growth automation.
• Strong data orientation with excellent analytical and problem-solving skills.
• Proven people leadership experience managing Growth and/or CLM teams.
• Excellent cross-functional and stakeholder management skills.

Skills

Education

Tier-1 institute preferred.