P
Hiring companyPTC
Verified today
Group Leader, Technical Support
Pune,India Full-time On-site
About the role
Technical Support Team at PTC drives customer satisfaction by delivering expert assistance and managing escalations. The Group Leader oversees a small team of 4-6 engineers, mentors junior staff, and ensures high‑quality service using CRM tools like Salesforce. Based in Pune, India, this role follows an on‑site work model with direct interaction with customers and internal stakeholders.
What you’ll do
- Lead a team of technical support engineers
- Handle customer escalations and communicate critical issues to management
- Prepare reports using CRM tools like Salesforce
- Mentor and coach junior staff
- Ensure team stays informed about updates and events
- Delegate tasks and maintain visibility with employees
What you’ll bring
- 1-3 years of directly related work experience
- Bachelor's degree in any discipline
- Experience in a Technical Support department
Nice to have
- Decision Quality
- Motivating Others
- Conflict Management
- Approachability
- Leadership of small teams (4-6 reports)
Skills
Customer ServiceEscalation ManagementCRM ToolsTeam LeadershipTechnical SupportReportingDelegationCommunication
Education
Bachelor's Degree