Group Leader - Technical Support

About the role

PTC seeks a Group Leader for its Technical Support team in Pune, India, to drive customer satisfaction within the Windchill PLM domain. The role involves managing small teams, handling escalations, and ensuring superior service delivery through Salesforce.com and technical expertise. This is an on-site position supporting global and local stakeholders.

What you’ll do

• Ensure high PTC Customer Satisfaction via superior customer service
• Handle customer escalations and proactively inform management
• Prepare reports using Salesforce.com and present information
• Conduct performance reviews and create development plans for direct reports
• Mentor and coach junior staff members
• Promote engineers based on career paths and skills
• Conduct weekly group meetings as needed
• Communicate resolution options for complex problems verbally and in writing

What you’ll bring

• Bachelor's degree in engineering, computer science, IT, or management
• Minimum 4 years of directly related work experience
• Technical knowledge of Windchill or relevant PLM domain
• Experience in specialized technical support or consulting roles

Skills

Education

a Bachelors Degree or higher in engineering, computers, software, IT or management related discipline