JP
Hiring companyJio Platforms Limited
Active listing
Customer Care Executive Voice
Amravati Full-time On-site
About the role
Jio Platforms Limited seeks a Customer Care Executive in Amravati to manage voice-based customer interactions and resolve queries. The role involves handling inbound calls, executing outbound campaigns, and maintaining product knowledge while adhering to strict service parameters. This is an on-site position requiring adherence to rostered shifts.
What you’ll do
- Manage all customer interactions as rostered within parameters
- Resolve customer queries within agreed timelines
- Offer solution-based approaches for all interactions
- Capture customer details and data relevant to the call
- Manage outbound campaigns as per business requirement
- Educate customers at every given opportunity
- Ensure updation of product, system, process and policy knowledge
- Follow all contact center policies and legislative requirements
What you’ll bring
- 6 months - 2 years experience (Minimum 6 months in BPO mandatory)
- 10 + 2 or Graduation degree in any discipline
Skills
Local language proficiencyBasic computer knowledgeProblem solving skillsCustomer focusTechnical orientationAttention to detailService mindset
Education
10 + 2 / Graduation degree in any discipline