RI
Hiring companyRentokil Initial
Verified 2 days ago
Customer Care Executive
Mumbai,Maharashtra,India Full-time On-site
About the role
Customer Care Team at Rentokil Initial handles client relationships for the Mumbai call centre. The role manages inbound calls, resolves complaints, processes requests via phone, email and the iCABS system, and coordinates with branches to ensure issue resolution. Mumbai, Maharashtra, India – on-site work model, hybrid schedule not specified.
What you’ll do
- Handle customer complaints and provide solutions
- Route customer requests to appropriate branches via phone, email, or iCABS
- Close caller requests by coordinating with branches
- Achieve monthly sales collection targets
What you’ll bring
Graduation
Nice to have
- Experience in telesales
- Ability to achieve sales collection targets >1.5 lakhs per month
- Proficiency with CRM systems
- Strong telephone etiquette
- Positive language usage
- Time management and typing speed
Skills
Telephone SkillsCommunicationPositive LanguageTime ManagementTyping SpeedInterpersonalData Analysis