AB
Hiring companyAXIS BANK LTD.
Verified today
Branch Relationship Officer
Kolkata Full-time On-site
About the role
Axis Bank Ltd. seeks a Branch Relationship Officer in Kolkata to drive deposit mobilization and customer engagement for retail clients. The role involves cross-selling financial products, managing existing portfolios, and acquiring new customers through referrals and visits. This is an on-site position requiring 2-4 years of experience.
What you’ll do
- Offer solutions and cross-sell retail banking and third-party products
- Achieve assigned monthly business budgets consistently
- Generate referrals and leads for new customer acquisition
- Process customer transactions and service requests within defined TAT
- Handle customer queries to ensure resolution without complaints
- Follow all regulatory and legislative compliance guidelines
- Maintain audit ratings by meeting bank's audit requirements
- Record daily customer interactions in the bank’s CRM system
What you’ll bring
- Graduation/Post-Graduation from a recognized institute
- 2 - 4 Years of relevant experience
- Excellent communication and interpersonal skills
- Familiarity with KYC, AML, and compliance requirements
Skills
Customer ServiceSales NegotiationKYC ComplianceCross SellingCommunication SkillsRegulatory KnowledgeRelationship BuildingAttention to Detail
Education
Graduation/ Post-Graduation from a recognized institute