DB
Hiring companyDeutsche Bank
Verified today
Client Service Analyst, AS
Mumbai, India Full-time
About the role
Client Service team at Deutsche Bank focuses on retaining and growing strategic client relationships across fund and custody services. The Analyst supports day-to-day client queries, coordinates with onshore and offshore teams, and provides technical support for electronic banking platforms while preparing MIS reports. Mumbai, on-site, hybrid schedule with occasional offshore collaboration.
What you’ll do
- Support clients on fund accounting and custody transactions
- Collaborate with coverage, sales, product managers and operations
- Liaise with overseas teams for consistent service solutions
- Coordinate with offshore implementation team
- Provide technical support for electronic banking platforms
- Escalate issues to onshore and L2/L3 support teams
- Prepare and deliver MIS reports internally and externally
- Drive continuous improvement activities
What you’ll bring
- 5-8 years client services in securities services
- Fund services and custody experience
- Handling trade, cash, FX, corporate actions, KYC
- Strong communication and relationship building
- Proactive issue resolution within SLA
- Time management and multi‑tasking
- MS‑Excel proficiency
- Ability to work in virtual global teams
Skills
client servicesfund accountingcustody operationstrade settlementFX processingKYC complianceMS ExcelAI tools
Benefits
- Best in class leave policy
- Gender neutral parental leaves
- Childcare assistance reimbursement
- Industry certification sponsorship
- Comprehensive health and insurance coverage