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Securities Services - Client Services - Product Analyst
About the role
This role places a Product Analyst within JPMorgan Chase’s Securities Services Client Services team in Mumbai. The analyst partners with Sales, Product, and Operations to design and configure tailored solutions for local and global clients. Responsibilities include defining optimal product configurations, documenting and resolving operational issues, delivering compelling presentations, and coordinating cross‑functional forums. The analyst serves as the escalation point for client and operational queries, monitors market and product updates, and drives process improvements to boost efficiency and client satisfaction. Strong communication, analytical, and program‑management skills are essential, along with proficiency in Excel, PowerPoint, SharePoint, and Project. Experience in global custody or fund services is a plus. The position is full‑time, on‑site in Mumbai, and offers an opportunity to contribute to a dynamic, fast‑paced environment within JPMorgan’s global securities services division.
What you’ll do
- Define and configure optimal solutions for client needs.
- Record and remediate operational issues with local Ops teams.
- Deliver oral and written presentations and sales decks.
- Coordinate Product Solutions team forums for successful configuration.
- Resolve client/fund manager relationship and account queries.
- Escalation point for Ops teams across product suite.
- Monitor product, process, business, and market updates.
- Implement process improvements to enhance efficiency and satisfaction.
What you’ll bring
- Excellent communication skills (verbal & written) with senior stakeholders.
- Strong attention to detail, problem solving, and escalation skills.
- Proficient in Microsoft Excel, PowerPoint, SharePoint, and Project.
Nice to have
Working knowledge on Global Custody and/or Fund Services is a plus