JC
Hiring companyJPMorgan Chase Bank
Verified today
Client Services and Solutions Analyst
Mumbai, Maharashtra, India Full-time On-site
About the role
This role invites a Client Services and Solutions Analyst to manage end‑to‑end relationships with local and global securities clients. The analyst will serve as the primary contact for all securities‑related matters, collaborate with Sales and Product teams to enhance client experience, and act as the escalation point for operational and technical issues. Responsibilities include preparing KPI/KRI reports, running standard and custom reports, implementing process improvements, reviewing invoices, and supporting strategic initiatives. The position requires strong communication, problem‑solving, and coordination skills, with at least two years of relevant experience.
What you’ll do
- Manage end‑to‑end client relationships
- Serve as escalation point for Ops teams
- Prepare KPI/KRI reports
- Run standard reports and ensure high service levels
- Implement process improvements
- Review invoices for accuracy
What you’ll bring
- Minimum 2 years overall work experience
- Excellent oral and written communication skills
- Strong attention to detail and problem solving
Skills
Microsoft Excel, PowerPoint, SharePoint, ProjectCoordination with senior stakeholdersProblem solving and escalation skillsCollaboration across teams