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Hiring companyAccenture
Verified 3 days ago
Technology Support Engineer
Bengaluru,India Full-time On-site
About the role
Technology Services team at Accenture focuses on maintaining operational stability of business system components. The Technology Support Engineer resolves incidents, manages change requests, and updates knowledge base documentation while collaborating with vendors and service management teams. Bengaluru, India, on-site.
What you’ll do
- Resolve incidents and problems across multiple business system components
- Create and implement Requests for Change and update knowledge base articles
- Collaborate with vendors and service management teams for issue analysis and resolution
- Support junior team members and contribute to operational procedures
What you’ll bring
- 3 years experience in Cloud Based Service Management Process Design
- Proficiency in incident and problem management
- Experience creating Requests for Change
Skills
Cloud Service ManagementIncident ManagementProblem ManagementChange ManagementKnowledge Base DocumentationVendor Collaboration
Education
15 years full time education